Terms and conditions
Last updated: 5 November 2026
Company information
Painless House Clearances Ltd. Registered in England and Wales, company number 17463071.
Registered address: 290-294 Southmead Rd, Bristol, BS10 5EN.
Registered waste carrier with the Environment Agency, registration CBDU669840. Check it on the public register.
Quotes and prices
Quotes are given for an agreed scope of work: the rooms, areas and items described to us, and the access described to us. The figure is fixed unless that scope changes. Extra items or work asked for on the day, or contents materially different from those described, are agreed with you and priced before the work continues, never added afterwards. Clearing the contents of a property and cleaning it are separate services: unless it is stated in writing, a clearance does not include cleaning, the removal of carpets or fitted items, or any disconnection that needs a qualified trade.
Cancelling or changing a booking
Tell us as soon as you know that a date has to change; dates move often in this work and we will re-book where we can. Cancellations made more than 48 hours before the agreed date are free of charge, and any payment made in advance is refunded in full.
If something goes wrong
We take care with your belongings and with the property. If something is damaged or not done as agreed, please tell us in writing as soon as possible so we can put it right. Nothing is removed without your agreement: before the work begins, please identify anything that must stay (personal papers, keepsakes, items belonging to someone else, anything not yet decided about) and confirm that you are entitled to instruct the removal of the contents. Where belongings may form part of an estate, or belong to a former tenant, that position should be settled before we attend. Nothing in these terms limits your statutory rights as a consumer.
Governing law
These terms are governed by the law of England and Wales.
Contact
For any questions about these terms, email us at enquiries@painlessclearances.co.uk.