Privacy policy

Last updated: 5 November 2026

Who we are

Painless House Clearances Ltd ("we") is the data controller for the personal data collected through https://painlessclearances.co.uk. Company number: 17463071. Address: 290-294 Southmead Rd, Bristol, BS10 5EN.

What we collect

When you ask for a quote or a callback, or contact us, we collect the details you enter: your name, email address, phone number, postcode or address, and what you tell us about the job. To deliver the form safely we also process technical data such as your IP address and browser type, and — only with your consent — how you found our website.

Why we use it and our lawful basis

To answer your enquiry and prepare your quote — steps you asked us to take before a contract (Article 6(1)(b) GDPR).
To carry out the work you book with us — performance of a contract (Article 6(1)(b)).
To keep our forms free of spam and abuse — our legitimate interest in a secure website (Article 6(1)(f)).
To measure how our website and our adverts perform — only with your consent, given in the cookie banner (Article 6(1)(a)). You can withdraw it at any time.
To keep the records the law requires, such as invoices — legal obligation (Article 6(1)(c)).

Who processes your data for us

We do not sell your data. We share it only with service providers that process it on our behalf, under a data processing agreement:

Cloudflare — hosts this website and protects it from attacks.
Cloudflare Turnstile — checks that a form was sent by a person, not a bot.
Resend — sends the emails that confirm your enquiry and your estimate.
Our customer-relationship system — stores your enquiry so we can follow it up.
Google (Tag Manager, Analytics, Ads) — only with your consent. With marketing consent, Google Ads Enhanced Conversions receives your email address and phone number in hashed (one-way encrypted) form, to measure whether an advert led to your enquiry.
A server-side conversion service — with your marketing consent only, it reports a completed enquiry to the advertising platforms we use (such as Meta, Google and Microsoft) so they can measure our adverts.

Some of these providers are based in, or use sub-processors in, the United States. Those transfers are covered by an adequacy decision or by the standard contractual clauses (with the UK International Data Transfer Addendum).

Our fonts are served from this website itself: no request is made to Google Fonts.

Cookies

We use cookies for analytics (Google Analytics via Google Tag Manager) and marketing (for example the Meta Pixel via Google Tag Manager). Nothing beyond what is strictly necessary is stored until you accept it in the cookie banner.

Strictly necessary

Cookies and data stored in your browser — Strictly necessary
Name	Storage	Purpose	Issued by	Lifetime	Transfer to a third country
`sbo_consent`	cookie	Stores your cookie choice per category so we do not ask again on every page load, and so the choice is provable. Withdrawing consent does NOT delete this: Ez MAGA a hozzajarulasi dontes bizonyiteka (GDPR Art 7(1)). A torlese epp a visszavonas tenyet vinne el, es a bannert azonnal ujra feldobna — vagyis a latogato dontese nem ervenyesulne.	us	180 days	none
`sbo_consent_key`	cookie	A random security key proving that a change to your cookie choice comes from the same browser that made the original choice. Withdrawing consent does NOT delete this: A hozzajarulasi dontes hitelesseget vedi: e nelkul a visszavonas utan barki, aki a dontes azonositojat ismeri, a latogato neveben ujra engedelyt adhatna. A sutit a szerver allitja be (HttpOnly), csak a hozzajarulasi vegpontra kuldi vissza a bongeszo, es semmilyen meresre nem hasznaljuk.	us	180 days	none
`sbo_consent_pending`	localStorage	Temporarily keeps your cookie choice if a network error prevented sending it, so it can be re-sent on the next page load. Withdrawing consent does NOT delete this: Maga a meg el nem kuldott dontes (a visszavonas is): ha torolnenk, a visszavonas nem jutna el a szerverhez.	us	until the choice reaches our server	none

Analytics

Cookies and data stored in your browser — Analytics
Name	Storage	Purpose	Issued by	Lifetime	Transfer to a third country
`sb_session`	sessionStorage	Session identifier so that events from one visit belong together in measurement. Deleted when you withdraw consent.	us	until you close the browser tab	none
`_ga`	cookie	Google Analytics 4 visitor identifier: distinguishes visitors in traffic statistics. Deleted when you withdraw consent.	Google Ireland Ltd. / Google LLC	2 years	USA (Google LLC), EU-U.S. Data Privacy Framework / SCC
`_ga_…` (name prefix)	cookie	Google Analytics 4 session state for the given measurement stream (`_ga_<STREAM>`). Deleted when you withdraw consent.	Google Ireland Ltd. / Google LLC	2 years	USA (Google LLC), EU-U.S. Data Privacy Framework / SCC

Marketing

Cookies and data stored in your browser — Marketing
Name	Storage	Purpose	Issued by	Lifetime	Transfer to a third country
`sb_tracking`	localStorage	Temporary storage of advertising attribution data (e.g. click identifier) so a later form submission is tied to the correct ad. Deleted when you withdraw consent.	us	90 days	none
`sb_first_touch`	localStorage	The source of the first visit (campaign, keyword) so a conversion is not credited to the last click only. Deleted when you withdraw consent.	us	until you withdraw consent (no time-based expiry)	none
`__sb_attribution`	localStorage	The attribution record (first and last touch together) for advertising measurement accuracy. Deleted when you withdraw consent.	us	until you withdraw consent (no time-based expiry)	none
`sb_uid`	localStorage	Random identifier that lets advertising platforms (Meta) match conversions to our ads. Created only after marketing consent, sent to the ad platform in hashed form only, and deleted when you withdraw consent. Deleted when you withdraw consent.	us	until you withdraw consent (no time-based expiry)	USA (Meta Platforms Inc.; csak SHA-256 hash-elve / SHA-256 hashed only), SCC
`_fbp`	cookie	Meta (Facebook/Instagram) browser identifier for ad measurement and de-duplication of conversions. Deleted when you withdraw consent.	Meta Platforms Ireland Ltd.	90 days	USA (Meta Platforms Inc.), SCC
`_fbc`	cookie	Identifier of the click on a Meta ad, so a later conversion is tied to that ad. Deleted when you withdraw consent.	Meta Platforms Ireland Ltd.	90 days	USA (Meta Platforms Inc.), SCC
`_gcl_…` (name prefix)	cookie	Google Ads conversion linker (`_gcl_au`, `_gcl_aw`, `_gcl_dc`, `_gcl_gb`): links the ad click to a later conversion. Deleted when you withdraw consent.	Google Ireland Ltd. / Google LLC	90 days	USA (Google LLC), EU-U.S. Data Privacy Framework / SCC

With marketing consent this site also keeps lg_site_attribution in sessionStorage for the length of your visit: the Microsoft Ads click id, the page that referred you, and whether you arrived from an AI assistant. It is deleted when you withdraw consent.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. To use any of these rights, email us at enquiries@painlessclearances.co.uk.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ico.org.uk).

Contact

For privacy questions, write to us at 290-294 Southmead Rd, Bristol, BS10 5EN, or email us at enquiries@painlessclearances.co.uk.